HMRC could save an estimated 1.7 million hours of call handlers' time every year if it implemented an automated status tracking system, according to two of the leading bodies for tax advisers and chartered accountants.

A joint study by the Chartered Institute of Taxation (CIOT) and ICAEW tracked attempts to contact HMRC across phonelines and webchats for six weeks. It found that more than one-third of contact attempts were made to chase progress on existing enquiries, rather than to make a new enquiry.

The bodies say that, while improving customer service performance remained crucial, a significant reduction in the need for agents and taxpayers to contact HMRC in the first place was vital.

Only 33% of contact attempts to HMRC resulted in the query being fully resolved, the study found, with the average wait time across phone and webchat standing at 19 minutes.

The introduction of an automated tracking system to eliminate progress chasing calls could save more than 1.7 million hours each year, the equivalent of 1,000 full-time employees or approximately £36 million, CIOT and ICAEW said.

Additionally, an automated tracking system would reduce the number of staff needed to answer such calls, who could be redeployed elsewhere.

Ellen Milner, CIOT's Director of Public Policy, said:

'The report's recommendations are practical solutions which can deliver significant improvements for agents and taxpayers.

'Additionally, from an HMRC perspective, resolving issues with progress chasing alone has the potential to save them over £36 million a year in staff costs. This seems a good place to start for releasing funds for much needed investment in training and digitalisation.'

Internet link: CIOT

The UK government has launched a new Industrial Strategy Advisory Council which brings together business leaders from across the UK to offer advice.

The government says the Industrial Strategy will help maintain a pro-business environment to capture a greater share of internationally mobile investment and motivate domestic business to boost their investment and scale up their growth.

It will channel support to sectors and geographical clusters that have the highest growth potential for the next decade, the government adds.

Anna Leach, Chief Economist at the Institute of Directors said:

'We welcome the launch of the Industrial Strategy Advisory Council which will offer independent advice and recommendations to government as it develops the Industrial Strategy.

'It's incredibly important to see the role of businesses in designing and delivering the government's growth mission given prominence. An industrial strategy which embeds stability and long-termism alongside astutely targeted investments can play an effective role in driving this mission.

'It is also good to see that the council will have a role in holding the government to account in the effective delivery of industrial strategy through data, analysis and reporting. We look forward to engaging with the new council in creating the conditions for businesses to thrive in the UK.'

Internet link: GOV.UK IoD

The Chancellor will deliver her Spring Statement to the House of Commons on Wednesday 26 March 2025.

Rachel Reeves confirmed the date to the House of Commons, telling MPs that the Office for Budget Responsibility (OBR) has been commissioned for an Economic and Fiscal Forecast to be published on the same day.

This is in line with the Budget Responsibility and National Audit Act 2011 which requires the OBR to produce two forecasts each financial year. This will be accompanied by a statement to parliament from the Chancellor.

A government statement said:

'The Chancellor remains committed to one major fiscal event a year to give families and businesses stability and certainty on upcoming tax and spending changes and, in turn, to support the government's growth mission.'

Internet link: GOV.UK

The UK economy shrank for the second month in a row in October, according to the Office for National Statistics (ONS).

Official figures showed a 0.1% drop in gross domestic product (GDP) for October. The economy had been expected to return to growth following a fall during September.

However, the ONS said that activity had stalled or declined, with pubs, restaurants and retail among the sectors reporting weak months.

David Bharier, Head of Research at the British Chambers of Commerce (BCC), said:

'With growth of just 0.1% in the three months to October and an unexpected fall in the monthly GDP, the UK economy was already fragile ahead of recent policy announcements.

'The full impact of the Budget since then is yet to be seen. However, our research has already shown a spike in anxiety over tax and employment policy. Many businesses are telling us that increased costs are likely to have an impact on their investment and recruitment plans. Firms of all shapes and sizes are facing tough decisions in early 2025.

'The Industrial Strategy due in the Spring has the potential to boost business growth for the long-term. Companies are also eager to see Government plans on business rates reform, trade and infrastructure.

'Getting sustained economic growth will only be possible if the environment is right for businesses to invest, recruit and export.'

Internet link: ONS BCC

Cash use in the shops rose for a second year in a row in 2023 after a decade of falls, according to the British Retail Consortium (BRC).

Notes and coins were used in a fifth of transactions last year as shoppers found cash helped them to budget better, said the BRC.

Overall, customers visited shops more frequently but made smaller purchases. The total number of transactions rose from 19.6 billion to 21.0 billion while the average amount spent per transaction fell from £22.43 to £22.03.

Meanwhile, card fees paid by retailers continued to grow. The total amount paid by retailers to banks and card schemes rose by over 25% in 2023. This brought the total card fees paid to £1.64 billion.

Chris Owen, Payments Policy Advisor, British Retail Consortium said:

'Persistent inflation and the cost-of-living crisis continued to affect households across the country and many consumers used cash to budget more effectively.

'However, the dominance of card payments continues apace, accounting for over 85% of spending. Card fees continue to rise at a substantial rate and the Payment Systems Regulator (PSR) must act upon the harms it has identified in its current market reviews. It must move swiftly to reform the market and implement remedies including price caps on fees and price rebalancing measures.'

Internet link: BRC

More than 40,000 taxpayers completed their self assessment returns over the Christmas break, according to figures from HMRC.

On Christmas Day 4,400 people filed their tax return online while almost 12,000 submitted their tax return on Boxing Day.

Christmas Eve was the busiest day for returns over the festive period with 23,731 filing their returns.

Then numbers were released by the tax authority as it continues to encourage taxpayers to prepare and file their tax return ahead of the deadline on 31 January 2025.

Myrtle Lloyd, HMRC's Director General for Customer Services, said:

'People who need to file a self assessment return and already have can enjoy the rest of the festive period knowing they've got it wrapped up for another year … for those who haven't started yet, our online service is available 365 days a year so there's still a chance to get it done. Go to GOV.UK and search 'self assessment' to access the online help and start today.'

Internet link: HMRC press release

HMRC has published the latest issue of the Employer Bulletin. The December issue has information on various topics, including:

• employer National Insurance contributions and Employment Allowance changes announced at Autumn Budget 2024
• automatic enrolment duties for festive season workers
• confirming plans to mandate the reporting of benefits in kind through payroll software from April 2026
• official rate of interest from 6 April 2025
• Investment Zone employer National Insurance contributions relief guidance
• help your employees top up their State Pensions.

Please contact us for help with tax matters.

Internet link: Employer Bulletin

The government has published draft legislation to permanently cut business rates for retail, hospitality and leisure properties from 2026.

The tax cut will be funded by a tax rise for the very largest business properties, such as online sales warehouses, the government added.

Until then, 250,000 retail, hospitality and leisure (RHL) properties will receive 40% relief off their business rates bills up to £110,000 per business to help smooth the transition to the new system.

This support is alongside the Budget announcement to freeze the small business multiplier, together with Small Business Rates Relief protecting over a million properties.

James Murray, Exchequer Secretary to the Treasury, said:

'For too long the business rates system has been working against our high streets.

'[This] is a major step towards our new system that will support retail, hospitality and leisure businesses on our high streets to succeed.

'This Bill paves the way for a permanent cut to their tax rate, helping to level the playing field between them and online and out-of-town businesses.'

Internet link: GOV.UK

HMRC has warned landlords to disclose their earnings on self assessment tax returns.

The tax authority has clarified the guidance on who can participate in the Let Property Campaign, which is targeted at landlords who owe tax through letting out residential property in the UK or abroad.

Landlords can report previously undisclosed taxes on rental income to HMRC under the Let Property Campaign if they are an individual landlord renting out residential property.

The campaign covers landlords who rent out single or multiple properties, rent out a room in their main home that exceeds the Rent a Room Scheme threshold and holiday lettings.

It is also important to note that, for those living abroad or intending to live abroad for more than six months and renting out a property in the UK, those earnings may still be liable to UK taxes.

Tax must be paid on any profit made from renting out property. The profit is calculated based on the amount left once claims for expenses or allowances have been deducted.

HMRC warned:

'If you're a landlord and have undisclosed income, you must tell HMRC about any unpaid tax now. You'll then have 90 days to work out and pay what you owe. If you do not do this now, and HMRC finds out later, you could get higher penalties or face criminal prosecution.'

Internet link: GOV.UK

People selling unwanted items online can continue to do so without any new tax obligations, HMRC has confirmed.

The reminder comes as online platforms start sharing sales data with HMRC from January 2025 – a new process that, when announced last year, generated inaccurate claims that a new tax was being introduced.

But whether selling last year's festive jumper, getting some money back for a child's outgrown baby clothes, or quietly offloading an unwanted Christmas present or two – absolutely nothing has changed for online sellers.

The new reporting requirements for digital platforms came into effect at the start of 2024. HMRC says that it is not a new tax and whether people are selling personal items on eBay, renting homes out on Airbnb or delivering takeaways through Just Eat – no tax rules have changed. 

Those who sold at least 30 items or earned roughly £1,700 or provided a paid-for service, on a website or app in 2024 will be contacted by the digital platform in January to say their sales data and some personal information will be sent to HMRC due to new legal obligations.

Angela MacDonald, HMRC's Second Permanent Secretary and Deputy Chief Executive Officer, said:

'We cannot be clearer – if you are not trading and just occasionally sell unwanted items online – there is no tax due.

'As has always been the case, some people who are trading through websites or selling services online may need to be paying tax and registering for self assessment.'

Internet link: HMRC press release

Import and export businesses are frustrated by the government's decision to pause work on the digital trade platform, according to the Institute of Directors (IoD).

When fully operational, the Single Trade Window will provide a gateway between businesses and UK border processes and systems, allowing users to meet their import, export and transit obligations by submitting information once and in one place.

However, the government now says that in the context of financial challenges, it is pausing delivery of the UK Single Trade Window in 2025/26.

Emma Rowland, Trade Policy Advisor at the IoD, said:

'It is frustrating to see the government's decision to halt the development of the Single Trade Window due to financial constraints following the Budget, particularly given extensive industry engagement and the project's proximity to completion.

'According to our own data, paperwork remains the largest obstacle for organisations involved in international exports. The Single Trade Window, designed to streamline border processes through a unified platform, has the potential to significantly ease this administrative burden on firms, making importing and exporting more efficient. Additionally, it could enhance data collection to better monitor and understand UK trade flows.

'We urge the government to prioritise the Single Trade Window in the upcoming Spring Spending Review to facilitate trade for all UK companies.'

Internet link: IoD

The extra costs of the increase in employers' NICs could cause businesses to respond in ways the government did not intend, the Chartered Institute of Taxation (CIOT) has warned.

At the Autumn Budget, Chancellor Rachel Reeves announced an increase to the rate of employer NICs by 1.2 percentage points, to 15% from 6 April 2025.

The CIOT says that the increase extends the differential in the burden of tax and NICs borne by those in employment compared to those engaged as self-employed.

The higher employers' NICs goes, the greater the likelihood employers may seek ways to mitigate or absorb the burden, which could include potential alternative arrangements to taking on people as employees, adds the CIOT. Alternatives could include outsourcing or offshoring services and reducing the numbers of employees.

Eleanor Meredith, Chair of CIOT's Employment Taxes Committee, said:

'While employers must pay employer NICs on their employees' earnings, no employer NICs is due where someone is genuinely self-employed.

'We are concerned that the increase in employers' NICs could lead to an increase in 'false self-employment', where businesses trying to save money turn to arrangements where the worker is not directly employed by them, without necessarily appreciating the rules and risks of such arrangements.

'A worker's employment status for tax is notoriously difficult to judge, as we have seen from recent complex litigation involving some TV presenters. HMRC will need to be sufficiently resourced to tackle potential increases in 'false self-employment'.'

Internet link: CIOT

HMRC is warning of scam attempts targeting self assessment taxpayers in the run up to the 31 January deadline.

Last year, concerned taxpayers reported nearly 150,000 scam referrals to HMRC.

Around half of all scam reports in the last year were fake tax rebate claims, says the tax authority.

There has been a 16.7% increase in all scam referrals to HMRC – 144,298 were received between November 2023 and October 2024, up from 123,596 in the previous 12-month period, it added.

If communication claiming to be from HMRC asks for personal information or offers a tax rebate, check the advice on GOV.UK to help identify if it is scam activity.

HMRC says it will never leave voicemails threatening legal action or arrest or ask for personal or financial information over text message – only fraudsters and criminals will do that.

Kelly Paterson, Chief Security Officer at HMRC, said:

'With millions of people filing their self assessment return before January's deadline, we're warning everyone to be wary of emails promising tax refunds.

'Being vigilant helps you spot potential scams. And reporting anything suspicious helps us stop criminal activity and to protect you and others who could have received similar bogus communication.

'Our advice remains unchanged. Don't rush into anything, take your time and check 'HMRC scams advice' on GOV.UK.'

Internet link: GOV.UK HMRC

HMRC has reduced late payment and repayment interest rates following the cut to the base rate.

The Bank of England cut the base rate to 4.75% on 7 November, the second reduction this year.

This has triggered a cut in HMRC interest rates which are pegged to the base rate.

From 26 November, the late payment interest rate was cut to 7.25% from 7.5%. The repayment interest rate was also reduced to 3.75% from 4.0% from 26 November.

HMRC late payment interest is set at base rate plus 2.5%. Repayment interest is set at base rate minus 1%, with a lower limit - or 'minimum floor' - of 0.5%.

Corporation tax self assessment interest rates relating to interest charged on underpaid quarterly instalment payments dropped to 5.75% from 6.0% from 18 November.

The interest paid on overpaid quarterly instalment payments and on early payments of corporation tax not due by instalments is down by 0.25% to 4.5% from 5% from 18 November.

Internet link: GOV.UK

New company car advisory fuel rates have been published and took effect from 1 December 2024.

The guidance states: 'you can use the previous rates for up to one month from the date the new rates apply'. The rates only apply to employees using a company car.

The advisory fuel rates for journeys undertaken on or after 1 December 2024 are:

HMRC guidance states that the rates only apply when you either:

• reimburse employees for business travel in their company cars
• require employees to repay the cost of fuel used for private travel.

You must not use these rates in any other circumstances.

The Advisory Electricity Rate for fully electric cars is 7p per mile.

If you would like to discuss your company car policy, please contact us.

Internet link: GOV.UK

Chancellor Rachel Reeves pledged to 'invest, invest, invest' to drive growth and 'restore economic stability' in the Autumn Budget.

The Budget, which was Labour's first in over 14 years and the first ever delivered by a female Chancellor, saw £40 billion in tax announcements. 

Ms Reeves repeated her claims that the government had inherited a £22 billion 'black hole' in the public finances from the Conservatives. 

Pre-Budget speculation had centred on the likelihood of increases to employers' National Insurance contributions (NICs), Capital Gains Tax (CGT) and Inheritance Tax (IHT).

The Chancellor announced an increase to the rate of employer NICs by 1.2 percentage points to 15% from 6 April 2025. However, the Secondary Threshold – the level at which employers become liable to pay NICs on each employee's salary – will reduce from £9,100 per year to £5,000 per year.

CGT on non-residential assets will increase from 10% to 18% for those paying the lower rate, and 20% to 24% for those paying the higher rate for disposals from 30 October 2024. These new rates will match the residential property rates. The CGT rates applicable to assets qualifying for Business Asset Disposal Relief (BADR) and Investors' Relief will remain at 10% this year, before rising to 14% from April 2025 and 18% from April 2026.

The IHT nil rate band remains unchanged at £325,000 although from April 2027 inherited pension pots will be brought into the IHT net. The government says this will remove a distortion which has led to pensions being used as a tax planning vehicle to transfer wealth rather than their original purpose to fund retirement.

From April 2026, agricultural property relief and business property relief will be reformed. The highest rate of relief will continue at 100% for the first £1 million of combined business and agricultural assets on top of the existing nil rate bands, fully protecting the majority of businesses and farms. The rate of relief will reduce to 50% after the first £1 million. 

The Chancellor also confirmed that VAT will be in on private school fees and abolishment of the non-dom tax regime.

Ms Reeves said she would protect living standards by unfreezing the thresholds on Income Tax and NICs from 2028 while she extended the cut in Fuel Duty for another year. 

Reeves said:

'The choices I have made today are the right choices to restore stability to our public finances, to protect working people, to fix our NHS and to rebuild Britain.

'That does not mean that these choices are easy, but they are responsible.'

Internet link: GOV.UK

Business groups have reacted to Chancellor Rachel Reeves' Autumn Budget speech.

The Confederation of British Industry (CBI) said that the Chancellor 'had difficult choices to make to deliver stability for the economy'.

Rain Newton-Smith, Chief Executive of the CBI, commented:

'A more balanced approach to our fiscal rules which prioritises capital investment should help to unlock private sector investment in our infrastructure and net zero transition over the long-term.

'While the Corporation Tax Roadmap will help create much needed stability, the hike in National Insurance contributions (NICs) alongside other increases to the employer cost base will increase the burden on business and hit the ability to invest and ultimately make it more expensive to hire people or give pay rises.'

Meanwhile, Shevaun Haviland, Director General of the British Chambers of Commerce (BCC), labelled the fiscal event a 'tough Budget for business'. She continued:

'While some protection for smaller firms is welcome, the increase in employer NICs will place a further cost burden on business. This, coupled with a 6.7% increase in the National Living Wage (NLW) means many firms will find it more challenging to invest and recruit in the short-term.

'But the Chancellor has looked to offset the upfront hit on firms by outlining a longer-term framework to provide stability for the economy.'

The Institute of Directors (IoD) branded the Autumn Budget as offering 'short-term pain for the business community'.

Roger Barker, Director of Policy at the IoD, said:

'The government has chosen to impose a significant new tax burden on business as a means of achieving an immediate boost to its public sector spending priorities. The risk is that this will exert a negative impact on business confidence, with worrying implications for the economy's future growth trajectory.'

Internet links: CBI BCC IoD

Over three million workers will receive a pay boost after Chancellor Rachel Reeves confirmed the National Living Wage will increase from £11.44 to £12.21 an hour from April 2025.

The 6.7% increase is worth £1,400 a year for an eligible full-time worker. The National Minimum Wage for 18 to 20-year-olds will also rise from £8.60 to £10.00 an hour. This £1.40 increase will mean full-time younger workers eligible for the rate will see their pay boosted by £2,500 next year.

The government says this is the first step towards aligning the National Minimum Wage and National Living Wage to create a single adult wage rate.

The minimum hourly wage for an apprentice is also boosted next year, with an 18-year-old apprentice in an industry like construction seeing their minimum hourly pay increase by 18%, a pay rise from £6.40 to £7.55 an hour.    

Ms Reeves said:

'This government promised a genuine living wage for working people. This pay boost for millions of workers is a significant step towards delivering on that promise.'

Internet link: HMRC

Businesses have been banned from withholding tips or service charges from their staff under new rules that came into force on 1 October.

All tips, whether in cash or by card, must now be shared between workers by law in Britain, with millions of workers such as those working for cafes, pubs, restaurants, taxi companies and hairdressers most likely to benefit.

If an employer breaks the law and retains tips, a worker will be able to bring a claim to an employment tribunal.

The law means tips must be passed to employees by the end of the following month from when they were received.

The Department for Business and Trade has predicted the new law will mean a further £200 million will be received by workers rather than their employers.

Minister for Employment Rights Justin Madders said: 

'When you tip someone for good service, you expect them to keep all their tip. They did the work - they deserve the reward.

'This is just the first step of many in protecting workers and placing them at the heart of our economy. We will be introducing further measures on tipping to ensure workers get their fair share of tips.

'Britain's outdated employment laws require an urgent update. This Government will ensure they are fit for the modern economy and deliver on our plan to Make Work Pay.'

Internet link: GOV.UK

The government's Make Work Pay Bill lacks a pro-growth element and will increase economic inactivity, the Federation of Small Businesses (FSB) has warned.

The business group says that the legislation, particularly around day one dismissal rights, risks deterring small employers from taking a chance on someone who has had a significant period out of the workplace, shutting those doors and deepening social exclusion

It warns that the Bill is rushed and poorly planned while dropping 28 new measures onto small business employers all at once leaves them scrambling to make sense of it all.

There are already 65,000 fewer payroll jobs since Labour took power, and the new government is sending out a 'troubling signal to businesses and investors', the FSB adds.

Tina McKenzie, Policy Chair at the FSB, said:

'The Chancellor has the opportunity to lead the way in adding a pro-business, pro-employment element to Make Work Pay in her upcoming Budget. This should include a rise in the Employment Allowance, pegging it to future rises in the National Living Wage. It should also include the reintroduction of the small business rebate for Statutory Sick Pay.

'Sufficient time should be taken to avoid this becoming a hastily cobbled-together Act of Parliament. We look forward to more engagement and the start of a full consultation on each individual measure to ensure the voice of small employers is heard.'

Internet links: FSB